Your experience will be governed by how long it takes you to escape, typically, most teams escape in around 60 minutes. Please also allow ten minutes either side of your game time for briefings.* Please note that if you arrive late, you will be allowed to play but your time in the room may be reduced since we cannot keep the team that has booked the slot after yours waiting.
Whilst we are not wheelchair accessible we will try our best to accommodate any needs so please contact us on 01843 44 99 08 if you have a specific requirement. Some adventures contain smaller spaces, light and smoke effects which can be removed or bypassed with prior notice. We may not be able to modify the missions on the day of your booking.
Yes, we understand plans can change so we allow cancellations and refunds in certain circumstances, however our indoor games are live, ticketed events much like a theatre or cinema so last minute changes cannot be catered for. We have a clear and open cancellation policy. 14 Days or more before booked game: We can cancel, rearrange and refund games free of charge. 8-14 Days before booked game: We are able to refund bookings, less the minimum deposit price of £60 per booking. We can reschedule any booking in this time frame for a fee of £15. 7 Days or less before booking: We are unable to refund any bookings. We are able to reschedule bookings, less the minimum deposit price of £60 per booking. Less than 24 hours before booking: We are unable to refund or reschedule any bookings. Our outdoor games come with a 'good weather guarantee' and can be rescheduled or refunded in the event of bad weather.
